About MSPA Americas

MSPA Americas is the trade association representing the customer experience and merchandising industries throughout the Americas and the roots of the greater association, MSPA Global.

The MSPA Americas has a database of more than 60,000 independent contractors and expanded our shopper educational opportunities with online certification courses now available in specialty segments. For our member companies, having the ability to send independent contractors to the MSPA for education is invaluable.

Our provider companies also value that the MSPA strives to maintain a membership of legitimate, trustworthy businesses. In an industry unfortunately marred by scammers, MSPA membership is a marker for safe mystery shopping experiences.

The MSPA Americas will continue to exceed our members’ needs. With easy to attend conferences at a great value point and an ever-growing pool of educated independent contractors, the MSPA provides benefits to help customer experience companies in day-to-day business.

Our mission is to connect and support the businesses that influence customer experiences through managing, quantifying, interpreting, enhancing and re-defining the customer experience. Connect with our members by joining a committee; gain exposure for your business by exhibiting at an event, and join today to receive the support that only MSPA Americas membership provides.

Are you a merchandising company or previously involved in NARMS/WARES? We have a home for you here: https://www.mspa-americas.org/narms-wares/

Mission & Vision

 

MISSION

MSPA Americas is a professional organization and resource that connects and supports the businesses that influence customer experiences through managing, quantifying, interpreting, enhancing and re-defining the customer experience.

VISION

Our vision is to see our members provide timely, actionable and impactful resources which are the genesis and on-going support for shaping the future of business communities of the Americas. We build a bridge of honest, constructive and transparent feedback between customers and the brands that serve them in order to maximize satisfaction, efficiencies, brand loyalty and company revenues.

Click here for a copy of the MSPA Americas bylaws.

MSPA AMERICAS GOALS

Protect Lobby legislators to help define legislation that pertains to our industry.
Brand Raise the awareness of the MSPA Americas name, logo and brand.
Value Create value for all members through benefits, networking and education.
Grow Maximize membership through growth strategies and campaigns.