MSPA AMERICAs IS THE LEADER IN CUSTOMER EXPERIENCE
MSPA Americas (formerly known as the Mystery Shopping Providers Association of North America) is the trade association representing the customer experience industry throughout the Americas.
The MSPA Americas has recently grown a database of more than 60,000 evaluators and expanded our shopper training opportunities with online certification courses now available in specialty segments. For our member companies, having the ability to send independent contractors to the MSPA for training is invaluable.
Our provider companies also value that the MSPA strives to maintain a membership of legitimate, trustworthy businesses. In an industry unfortunately marred by scammers, MSPA membership is a marker for safe mystery shopping experiences.
The MSPA Americas will continue to exceed our members’ needs. With easy to attend conferences at a great value point and an ever-growing pool of educated evaluators, the MSPA provides benefits to help customer experience companies in day-to-day business.
Our mission is to connect and support the businesses that influence customer experiences through managing, quantifying, interpreting, enhancing and re-defining the customer experience. Connect with our members by joining a committee; gain exposure for your business by exhibiting at an event; and join today to receive the support that only MSPA Americas membership provides.