AGENDA

Speakers and session descriptions will be adding in the coming months so please check back often. Updated March 4, 2019

Friday, June 28 

4:30 pm - 6:00 pm On-Site Certification Courses

For details about the MSPA Certifications and prerequisites needed, click here. A fourth certification will be presented so please check back.
  • Retail I (Presenter to be named)
  • Professional Report Writing  (Presented by Rich Bradley, CXOrlando)
  • Video Shopping I (Presented by David Hartley, Elite CX Solutions)
6:00 pm - 8:00 pm Opening Night Networking Reception
8:00 pm - 10:00 pm MSPA Game Night
 

Saturday, June 29

7:00 am - 8:30 am  Breakfast on Your Own
8:30 am - 9:00 am Your Association and You

Presented by MSPA President Charles Stiles (Business Evaluation Services)

9:00 am - 9:40 am Service Provider Roundtable: Be This Shopper, Not That Shopper!

Presenters to be named.

Be this Video Shopper, Not that Video Shopper

(Presented by David Hartley, Elite CX Solutions)
 
9:45 am - 10:15 am Ask the Attorney: Shopper Issues, Questions and Answers

Presented by Patrick Hollrah (CertifiedSE)

10:15 am - 10:30 am Networking Break
 
10:30 am - 11:10 am Hear about a Fellow Shopper's Experience 

Presenter to be named.
Fulfilling Client Expectations

(Presented by David Hartley and Marguerite Turner, Elite CX Solutions)
11:15 am - 12:00 pm  Service Provider Roundtable: Whaddya Wanna Know?

Presenters to be named.
12:00 pm - 12:30 pm Networking Break 
 
12:30 pm - 1:45 pm Lunch with Service Providers, Shoppers' Choice Awards & Door Prizes 
 
1:45 pm - 2:20 pm These breakout sessions are designed for new or veteran shoppers. Choose what fits you best. These sessions are designed for video shoppers and attending the majority of them throughout the day will earn an advanced video designation.
The Organized, Succesful Mystery Shopping Professional Starter Kit

Presenter to be named.

Driving Revenue as a Route Shopper

Presented by David Hartley (Elite CX Solutions)
Video Shopping New Homes and Property Management Companies

Presenters to be named.
2:25 pm - 3:00 pm Be an Academy Award Winning Shopper

Presenter to be named.

Hitting Send: Now What Happens to My Report? 

Presenter to be named. 
 

Advanced Route Shopping for Video Shoppers

Presented by David Hartley (Elite CX Solutions)
3:05 pm - 3:40 pm They Wrote What?! Writing that Closes Doors on Shoppers

Presented by Randi Hardiman (360 Intel)

 

Are You Taking Your Full Tax Deductions?

Presented by Patrick Hollrah (CertifiedSE)

 
Video and Specialty Shops

Presented by David Hartley (Elite CX Solutions)
3:50 pm - 4:20 pm Cruises, Casinos and Resorts: Landing the Big Gigs 

Presenter to be named. 

Overview of Various Cameras and How to Operate Them

Presented by David Hartley (Elite CX Solutions) and Others
4:20 pm - 4:30 pm Networking Break 

 
4:30 pm - 4:55 pm

Service Provider Roundtable: 10 Takeaways and a To-Do List for Success

Presenter to be named. 

5:00 pm - 5:30 pm Networking Break & Free Time 
 
5:00 pm - 9:45 pm
Gateway Clipper Dinner Cruise

Looking for fun and unique evening out in Pittsburgh? Join service providers and evaluators for the Captain’s Dinner for a great dinner, music, dancing and fabulous views of the city skyline! Get up and dance, sit on the top deck and enjoy a stroll around the boat and experience this wonderful taste of Pittsburgh!

This activity will include a few stairs to board transportation and the boat.

Guests are welcomed to attend. The price is $65 per person and includes transportation and dinner. Alcohol is available for purchase.

LIMITED TO 45 PEOPLE. 

The bus will depart at 5:00 pm and return around 9:45 pm.

Sunday, June 30

7:00 am - 9:00 am  Breakfast on Your Own
9:00 am - 12:00 am Video Shopping II (Presented by David Hartley, Elite CX Solutions)

Video Shopping II takes your video shopping training to the next level. In this course, you will take the theories and knowledge gained in Video I and put them to practical use. Learn about the various types of equipment, shirts, mounting techniques and safety precautions and get hands-on time with the equipment—you will also be able to rig up and shoot test video. It is highly recommended that you bring your own video shopper shirt to the session. We will have equipment present for both training and purchase.
9:00 am - 10:25 am On-Site Certification Courses

For details about the MSPA Certifications and prerequisites needed, click here.
  • Retail I (Presenter to be named)
  • Retail II (Presenter to be named)
  • Professional Report Writing (Presented by Rich Bradley, CXOrlando)
10:30 am - 12:00 pm On-Site Certification Courses

For details about the MSPA Certifications and prerequisites needed, click here. A fourth certification will be presented so please check back.
  • Retail II (Presenter to be named)
  • Retail III (Presenter to be named)
  • Professional Responsibility & Ethics (Presented by Rich Bradley, CXOrlando)
12:00 pm - 2:00 pm Lunch with Certification Presentations, Door Prizes and Closing Announcements
 
 
  COUNTING DOWN TO
MSPA
SHOPPERFEST 2018
 
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